Client Web Portal FAQ’s
Below are some of our most frequently asked questions about the Client Web Portal. If you can not find the answer to your question, then please contact our CEC on 0508 462 427.
Client Web Portal (Portal)
What is the Client Web Portal?
The Portal is an online website that enables Manawanui clients to undertake a number of tasks online as well as being able to access up to date account information.
What can I use the Client Web Portal for?
You can use the Portal for a range of different tasks including:
- Submitting expense claims and time sheets
- Allocating your budget
- Monitoring your expenditure
- Managing your support workers
- View up to date statement balances
- View employee payslips.
Can I use the Client Web Portal on my phone?
The Portal is designed to work across devices including computers, tablets, and smartphones. For best results on your mobile phone, you can download the Manawanui App.
What browser can I use to access the Client Web Portal?
You can access the Portal on all widely used Internet Browsers. Very old versions of Internet Browsers will not be compatible with the Portal. If you are using Internet Explorer, you need to be using IE9 or later. If you are using Apple Safari, Google Chrome or Mozilla Firefox, you need to ensure that it is up to date.
How can I get set up on the Client Web Portal?
You can either register yourself online or call our Customer Experience Centre (CEC) team on 0508 462 427.
How can I register for the Client Web Portal?
If you are a Manawanui client, you can register for the Portal here – https://portal.manawanui.org.nz/apply
Is the Client Web Portal safe?
The Portal provides an HTTPS environment. All website traffic is secure and encrypted.
Can I have multiple accounts on the Client Web Portal with the same email ID?
Every user needs a unique email id, and no two accounts can have the same email id. However, if you are an agent for more than one person, you can administer the different Client accounts under the same login. Our Portal Support Team can assist you in setting this up.
How do I login to the Client Web Portal?
You can login to the Portal by following the link – https://portal.manawanui.org.nz/Account/Logon
Do I always have to type out the Client Web Portal login link or is there an easy method to access it on my computer?
Add the Portal to your ‘Favourites’ or Bookmark it on your Internet Browser by pressing the ‘Control’ and ‘D’ keys together on a Windows computer, or ‘Command’ and ‘D’ on an Apple when you are on the Login Page. You can also click on the yellow star in the top right hand corner of your browser to ‘favourite’ the page.
I forgot my password for the Client Web Portal. How can I reset it?
If you forget your password, simply go to the login page for the Portal and click on the ‘Forgot Password’ button.
I have been locked out of the Client Web Portal. What should I do?
Call our Customer Experience Centre (CEC) team on 0508 462 427.
I can’t see my latest statements on the Client Web Portal?
Transactional data for Statements is updated on a daily basis. Your up to date statement will be available within 24 hours after any payments have been processed, so long as this is during business hours (i.e. excludes weekends).
Can I use the Client Web Portal mail for all my emails (including personal)?
No, you cannot use the Portal mail to send external emails. The secure email system in the Portal allows you to communicate with our internal staff and your own employees only.
Please note the Portal doesn’t allow you to attach documents to a mail message.
Why isn’t my employee able to add their time sheet to the Client Web Portal?
Before your employees can enter timesheets in the Portal, you need to invite them onto the Portal. (For more information, please refer to our Manual.) You also need to ensure you and your employees are active users of the Portal to be able to add time sheets.